Staff & Participants Code of Conduct

This Code of Conduct applies to all vendors, volunteers, performers, exhibitors, and anyone employed by Holland Festival.

Following Work Health & Safety (WH&S) practices and policies
Taking reasonable care for your own (and other peoples’) health and safety
Complying with any reasonable work health and safety instructions, policies and procedures given by Holland Festival management
Fixing or reporting potential hazards immediately
Using all equipment in the way in which it was intended
Reporting injuries, illnesses, accidents and near misses immediately to the appropriate people
Recognising our limitations and that common sense is fundamental to our safety. Ask for help if in doubt
Ensuring we are not under the effects of drugs or alcohol while volunteering

Exhibiting at all times a positive and friendly approach, with the purpose of ensuring Festival attendees and volunteers have an enjoyable and memorable experience
Promoting the Festival at all times as a fun, interesting and diverse event

Working together to create an event and environment that is inclusive, supportive and encouraging to all, promoting participation and cooperation
Acknowledging the importance of our individual contributions to the total effort involved in providing a happy and comfortable, yet safe and structured environment
Acknowledging that we rely on each other and our combined efforts exceed the sum of our individual efforts

Respecting all people with whom we come in contact, regardless of their race, religion, gender, ethnic background or age
Treating each other with courtesy, sensitivity, tact and consideration. Respecting and assisting each other to the best of our ability

Being alcohol and drug-free prior to and during shifts and not smoking while on duty
Treat children in a respectful way and in accordance with the Holland Festival Working with Children Policy (documents kept on site and available for reference and guidance
Reporting punctually for all shifts
Completing all shift requirements as stipulated by the Volunteer Job Description

Respecting constructive comment and feedback
Asking for support when needed. Any questions or concerns may be brought to Festival Management in person or in writing at info@hollandfestival.org.au

Giving clear directions
Leading in a responsible, patient and encouraging manner
Recognising the chain of command as part of our Festival structure and using it to activities as appropriate